Terms and conditions
Viewing the information on this website does not establish a professional relationship with Gai Smith.
​
By perusing this website, you acknowledge full responsibility for your own health and wellness, absolving the proprietor and any individuals contributing testimonials of any liabilities.
​
Results like those provided in testimonials on this site are not guaranteed, recognise that every individual is unique. Although Emotional Freedom Techniques (EFT/ tapping) has shown remarkable clinical outcomes and despite significant advancements in research and clinical trials, EFT remains not recognised as a mainstream treatment therapy.
​
EFT differs from conventional counselling and talk therapy, in that its active component and primary focus is tapping on acupressure points whilst working on negative emotions and events.
​
It is advisable to consult your current healthcare providers regarding the incorporation of EFT into your regimen, informing them of its usage as an evidence-based stress management tool. Any alterations to medications or other treatments should only be made after consulting your existing healthcare professionals. Individuals who incorporate EFT into their routines between sessions often experience improved outcomes or shorter durations for progress.
​
Additionally, I am a Registered Nurse and Nurse Educator with NSW Health, my primary role being clinical education.
​
During participation in individual/ group sessions with me, you are accountable for your own well-being. Feel free to enquire if you have any concerns or require further clarification. EFT does not diagnose, prescribe, nor medically treat any physical or mental illnesses or disorders. Neither EFT nor the content on this website serves as a substitute for regular medical, psychiatric, or psychological care. By accepting these terms and conditions, you acknowledge that you do not interpret them as such.
Privacy policy
I acknowledge that each individual session with Gai Smith will be conducted with utmost confidentiality. However, there are legal boundaries to this confidentiality.
​
If I reveal intentions or schemes to harm myself or another individual, Gai Smith is obligated by law, as a mandatory reporter, to report instances of ongoing domestic violence, abuse, or neglect involving children, the elderly, or individuals with disabilities.
​
Gai would only divulge confidential information without consent if it were deemed necessary to protect clients or the public from serious harm, such as if a client discusses plans for suicide. Adhering to the guidelines outlined by HIPAA (Health Insurance Portability & Accountability Act), I understand that all paper and electronic records will be securely maintained. Paper records are stored in a locked filing cabinet, and any digital records are safeguarded by password protection.
Cancellation policy
Please carefully consider before committing to an EFT individual or group session and/ or hosted event/ workshop, ensuring attendance at all sessions is feasible. If you anticipate any challenges attending any session, please discuss with Gai.
​
If you need to cancel or reschedule, please notify me at least 24 hours in advance via phone call or message. Withdrawal from any booked session, hosted event and/ or workshop should be discussed promptly to address concerns early on.
​
If you are unable to attend a paid session, hosted event and/ or workshop you may request a credit note to utilise the funds within the range of services offered.
​
For cancellations of all group events and/ or workshops due to unavoidable medical reasons, a full refund will be issued with a doctor's note provided. Cancellation 8 weeks or more prior to training commencement warrants a full refund less 10% admin fees. Cancellation between 4-8 weeks prior will result in a 60% refund, while cancellation 2-4 weeks prior will yield a 50% refund. Cancellations within 2 weeks prior to training will only receive a 25% refund.
​
Rescheduling of paid individual sessions is expected within a 30-day period where possible; otherwise, the session may be forfeited without reimbursement.
​
Please be punctual for appointments. If you're ten minutes late, that time will be deducted from your session. In the event of my tardiness, I will strive to provide a full session whenever possible. Payment covers the session only, with no additional services included.
​
Emails or messages outside normal working hours (9-5pm on weekdays) may not receive an immediate response.
​
This service is not a crisis or mental health emergency service. If you have a diagnosed mental health issue, additional support from a GP, psychologist, or other mental health practitioner may be recommended. In case of a significant decline in mental health, appropriate mental health services should be sought.